Effective FRONT OFFICE Management for HOSPITALS & HEALTHCARE
a Conference & Training Program .. Sunday, 18th March 2012, Bangalore : 9am to 6pm
The Front Office is the first impression patients have of a Hospital, Nursing Home, Diagnostic Centre etc. and their overall experience in receiving treatment. Personnel in the Front office need to be thoroughly trained to ensure patient satisfaction. With trained people on the job, patients tend to feel comfortable and return to the same organization to receive care, thus generating repeat business.
Having conducted various Conferences, seminars, workshops and Training Programs for Healthcare, AMEN...Innovative Healthcare Initiatives, presents a one day Conference and Training program on Effective Front Office Management for Healthcare. The program is designed to efficiently introduce the participants to the basics and specifics of Front Office Management in Hospitals, Diagnostic Centers etc. The conference would also equip the participants to handle most of the challenging situations that arise at the Front Office.
We invite you to join us for a day filled with learning, knowledge sharing and fun ..
Looking forward to meeting you..
Warm Regards
Paniel Jayanth
Chief Consultant & Head - Operations
AMEN
GSM : +91 9035189825
Email : paniel.amen@gmail.com
Experienced Speakers from renowned Healthcare & other Organizations, Power Packed Presentations, Case Studies, Games and Role Plays for better understanding and effectiveness, Prizes and Goodies, Organized by one of India's leading Healthcare Event organizers..
TOPICS AND DISCUSSION
CUSTOMER SERVICE EXCELLENCE AND PATIENT SATISFACTION
Relevance and importance of Customer / Patient Service Excellence in Healthcare
Effectively handling different Categories of Patients - Paid / Non-Paid, Emergency, VIPs etc..
Challenges in Catering to Insurance and other Corporate patients
Handling Irate Customers and patient attenders
Ensuring patient satisfaction - Contribution of the Front Office
PERSONAL & BUSINESS ETIQUETTE
Body Language, Personality Grooming & its importance in Healthcare
Telephone Etiquette - Importance and Impact in Hospitals
Dressing sense and basic Grooming tips for the Front Office
COMMUNICATION IN HEALTH CARE
Importance of Communication in Healthcare
Communication is Less talking and more Listening - Learn why?
Communicating with traumatized patients and their attenders
Effective Communication for Front Office involved in Billing and Accounts
Communicating and empathizing with attenders of a deceased patient
Interdepartmental Communication - Issues and challenges
BEST MANAGEMENT PRACTICES AND CONCEPTS
Team Building / Team Dynamics
Attitude building
Anger, Conflict, Crisis & Stress Management
Multi-tasking
OTHERS
NABH & other quality standards applicable to the Front Office
Importance of Documentation, Automation and IT in the Front Office
Medical terminology applicable to Front Effectively Handling Waiting time in the OPDs
REGISTRATION
DELEGATES (Hospitals / Nursing Homes / Diag. Centres)
Individual Delegates : Rs.1000/- per head
Group Registration (5+ from one Hospital) : Rs.750/- per head
DELEGATES (Other Organisations)
Individual Delegates : Rs.1250/- per head
Group Registration (3+ from one Organisation) : Rs.1000/- per head
STUDENTS
Individual Students : Rs.750/- per head
Group Registration (10+ from one Institute) : Rs.500/- per head
LAST DATE for Registration – 7th March 2012
An additional amount of Rs. 250 to be added for Registrations after the Last Date (subject to availability of seats)
REGISTRATION FEE INCLUDES :
Conference
Conference Kit
Lunch and High Tea
Certificate of Participation
Knowledge Material (PPTs of the Speakers)
Pictures of the Conference
HOW TO REGISTER
Courier a DD/Cheque drawn in favor of "AMEN Business Solutions" payable at Bangalore along with duly filled Registration Form to the address mentioned below :
AMEN
No. 233, 6th Main, Rajeevgandhi Nagar,
Near Lourdes School, Nandini layout,
Bengaluru - 560096, Karnataka State.
Ph : 09035189825
Once Registration Form along with the respective DD/Cheque is received, we would call / Email you and furnish the required details and confirm Registration...
PLEASE NOTE :
Students are requested to send /produce a photocopy of their college IDs along with the Registration Form and Fee.
REGISTRATION FEE INCLUDES :
Conference
Conference Kit
Lunch and High Tea
Certificate of Participation
Knowledge Material (PPTs of the Speakers)
Pictures of the Conference
HOW TO REGISTER
Courier a DD/Cheque drawn in favor of "AMEN Business Solutions" payable at Bangalore along with duly filled Registration Form to the address mentioned below :
AMEN
No. 233, 6th Main, Rajeevgandhi Nagar,
Near Lourdes School, Nandini layout,
Bengaluru - 560096, Karnataka State.
Ph : 09035189825
Once Registration Form along with the respective DD/Cheque is received, we would call / Email you and furnish the required details and confirm Registration...
PLEASE NOTE :
Students are requested to send /produce a photocopy of their college IDs along with the Registration Form and Fee.
Only Students pursuing FULL TIME course are valid for Student Fee
Registration Fee is Non-refundable or Non-transferable against any other AMEN event, however change in Delegate / Student is possible.
Registration on First - Come - First - Serve
AMEN would not be responsible for cancellation / postponement of the Event due to any kind of Natural / Man-made Disaster or unfavorable situation / incident
Online Money Transfer option available.
REGISTRATION FORM
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